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Dynamic professional with rich experience of over 23 years of working with reputed organisationsNalini Jolly is a dynamic professional with rich experience of over 23 years of working with reputed organisations and managing business operations with key focus on top line profitability while ensuring optimal utilization of resources in Industries like telecom, banking and logistics She is a Certified Independent director and on the Board of directors as an Independent director With her experience and in depth understanding on a plethora of Subjects, she will be able to contribute immensely
- A keen planner, strategist & implementer with strong business acumen & excellence in creating business development procedures, service standards, operational policies and guidelines.
- Comprehensive experience in planning and executing Customer Service Operations for large set ups, evolving expansion programs, reviving and building up strategic business areas from germination level to ensure customer satisfaction.
- Excellence in executing Quality Improvement initiatives
- Excellent in mapping customer’s requirements & assisted in developing, implementing & customising services in line with guidelines specified by the customers.
- Possesses a clear understanding of service industry & technology trends with distinction of instituting quality control techniques to achieve product & service excellence at lowest overall cost through innovative product feedback analysis and coordination.
- Key account relationship building and revenue enhancement through sales, cross selling, collections and retention by offering products to suit their requirements.
- An effective leader with distinguished abilities in managing & leading cross functional teams for running successful process
- operations & experience of developing service standards (SLA’s/TAT’s) for performance excellence.
- Has a strong strength and experience in Driving Customer delight and satisfaction
- Coaching and developing people for Leadership Roles
- Extensively Travelled so aware of all cultures and types of requirements
- Post Graduate Diploma in Management (PGDM) from IMT Ghaziabad
- Black Belt six sigma and Green Belt Six sigma Certified by IACT
- Leadership management program at Indian Institute of management, Ahmadabad
- Completed numerous courses and seminars in customer service, sales strategies, leadership, performance assessment
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